Return Policy
Cancellation and Exchanges
1.1 Once an order has been placed through our website, you can cancel or modify it by sending us an email (info@marinevofashion.com).
1.2 Once an order has been packed, it can no longer be canceled or modified; instead, the order must be returned to us in accordance with paragraph 10 below. Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can notify us of your cancellation in advance. To guarantee you the fastest possible return, we ask you to send us a confirmation of shipment. An early refund is possible no sooner than 16 weeks after receipt of the order if the goods have not been received.
1.3 Since we work with a fully automated system, orders are activated immediately after shipment. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, so a refund before receipt of the goods is only possible within 15 minutes after placing the order.
Returns and Refunds
2.1 Our Return Policy forms part of these Terms on the basis of which you may visit and use our Website.
2.2 If you are not completely satisfied with your order, you can send us an email stating which product you would like to return and send the product back to us. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last product.
2.3 Returns and the costs of return shipping are the responsibility of the customer.
2.4 The customer is only entitled to a refund once the product has been received by us. We will inspect the returned product upon arrival.
2.5 You must ensure that the Product is sent back to us in the same condition in which you received it and that it is properly packaged. The Product must be unused, the labels must remain intact, and it must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return. If a product is returned to us in damaged condition, we reserve the right not to accept the return.
2.6 Our processing time for returns depends on your order. You will receive your refund within 30 days of receipt and approval of the return.
2.7 If we are satisfied with the condition of the returned product, we will send you an email confirming approval of your return. Once we have sent you a message that your return has been approved, the amount will soon be refunded to the payment method used for the order. There are no costs associated with storing the product.
2.8 The cancellation is complete once we have received the physical goods.
2.9 Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can notify us of your cancellation in advance. To guarantee you the fastest possible return, we ask you to send us a confirmation of shipment. An early refund is possible no sooner than 16 weeks after receipt of the order if the goods were not received.